Frequently asked questions


Booking information

How can I make a reservation?
What is the address I use for the GPS?
What times do I indicate when making a reservation?
I have confirmed my reservation, what happens now?
How much time in advance should I present myself at the parking lot?
Is it mandatory to print the confirmation voucher?
Can I make a reservation for 2 or more vehicles at the same time?
Do I have to leave my key behind?

Change reservation/cancellation

How can I make changes to my reservation?
What do I do if I come back later than I what I have stated?
What do I do if I come back earlier than what I have stated?
Can I cancel my reservation?
What does it cost if I cancel my reservation?

Payment

How can I pay for my reservation?
On internet the price of x Euro per day is mentioned, but after calculating on your site it is more expensive. Why?
How can I obtain an invoice?
I do not have a discount code, what do I enter here?
The discount code does not work. How do I proceed?

Shuttle Bus

How will I be transported to the airport?
How often do the shuttle buses go to the airport?
How much luggage can I take on the shuttle bus?
Can I take a wheelchair on the shuttle bus?
Are there child car seats available?

Available Services

What is Basic?
What is Flex and Medium Flex?
Covered parking
Parking spaces for disabled persons
Are there electric vehicle charging stations?

Compliments or complaints

What do I do if I have a complaint?
Do you have a suggestion/review?
In case of damage to my vehicle, how should I proceed?

 

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