Due to the exceptional situation with the corona virus, we have adjusted our cancellation policy. It is not possible to cancel your reservation, even if you have purchased a medium or premium product in the past. Many travel organizations have changed their policies, otherwise survival will be jeopardized. Hoping for your understanding. You can, however, change your reservation. You keep your reservation too good with us. If you know your new travel dates, please contact customer service and we will make the reservation for you. It is currently very busy with our customer service, so keep in mind that it may take a while before your new travel dates are put into the system by us.